FAQ

Line of sight means that each unit has a clear line of sight to the unit it is communicating with.
The line of sight will be shorter if there are obstacles such as walls, pillars, or insulation.
Please thoroughly check the installation environment before installation.

If there are other devices using the same frequency band (2.4GHz), communication problems may occur due to radio interference. Smart LEDZ Fit minimizes interference by searching for available channels using a mesh network. Depending on the installation location, communication may not be possible, so we recommend a wired dimming type fixture.

Smart LEDZ Fit has different specifications from the conventional Smart LEDZ. It cannot be controlled using the same controller. Please install and configure it as a separate system.　

If you perform the setup process simultaneously, it will detect the lighting fixtures of adjacent stores. Please stagger the setup times.

If you turn off the lights, mesh network communication may not reach devices located further away. If you know in advance the range in which you will turn off the lights, we recommend installing a 24-hour power supply device to relay communication within that range.

Please refer to the table below.

It is not possible to control the color temperature of the lighting in conjunction with the illuminance sensor.

To change settings, ensure all devices in the system are powered on.
Setting changes require communication with the relevant device. If all devices are not powered on, communication may not reach the device, potentially preventing successful setting changes.
For the Scene Selector Handy Remote, please change settings for each remote individually.

Please use only one device to perform the settings. Using multiple devices for settings may lead to incorrect settings or malfunctions.

<Caution>
Even if you use the same mesh ID and password, please absolutely do not do the following:
– Perform device discovery (device reading) simultaneously on multiple terminals.
– Perform device discovery on terminal A for part of the way, and then continue the device discovery on terminal B.

While it is possible to share backup data across multiple devices and perform operations on them, the most recent operations will take precedence. Please note that changes made on other devices may not be reflected.

The device status retrieval is not yet complete. Tapping the “Retrieve Status” button will initiate the status retrieval process. Once the status retrieval is complete, the device will display the correct icon.

The communication with the device is unstable. Group registration cannot be completed successfully in this state. Please approach the offline device, confirm that the button has changed to ON/OFF, and then register it.

Please create a copy of the designated backup data on the operating terminal. Creating a copy may allow you to view it on your PC as well.

The dimming rate of LED lighting fixtures varies depending on the model, so please check the specifications diagram.

It is not possible to connect phase dimming devices from other companies. Please use ENDO’s dedicated phase dimming devices.

The phase dimming fixtures that can be connected to the phase dimming unit vary depending on the model, so please check the specifications diagram.

When you turn an LED lighting fixture off and then on again, the dimming level will return to the level it was at when you turned it off. However, if you turned it off at 0-4%, it will return to 5%.

When you select a scene and press the button, a red LED will light up, and the lighting fixtures will illuminate according to the selected scene, allowing you to confirm the change.

The time will be retained for 2 days. If the time is incorrect, the controller will adjust the time.

Gateway settings, backups to the gateway, and restores are possible.

Please do not install any other apps.

If you forget your settings passcode, your only option is to uninstall and reinstall the app. This will erase all your settings. Therefore, please be sure to create a backup to prepare for such a situation.

The battery is not replaceable. If the battery life becomes short, you can use a portable power bank. Do not use any AC adapter other than the one specified.

It’s not necessary. The controller can be used without an internet connection.

We do not support updates via the internet. If you wish to update, please contact us. Contact Us

Yes, it is possible. If you are adding or replacing lighting fixtures in an existing group, you will need to reset the scenes and schedules associated with that group.

Please refer to the table below.

*When you select Gateway during controller setup, the green (bottom) indicator will blink.
When you select Wi-Fi communication, the green (center) indicator will blink.

Please refer to the table below.