When you have a problem / Frequently asked questions

You can connect via System Settings > Wi-Fi Networks.link

• Is the Wi-Fi router connected to the Internet? Check if you can search the Internet using a smartphone or other device.
• Restart the Wi-Fi router and connect to Wi-Fi again.

• About the SSID: You can check it from the “Gateway SSID” that appears when you tap the Wi-Fi icon (fan icon) in the upper right corner of the gateway switch screen.
• Regarding the Wi-Fi password: If you have not changed it since the initial setup, it is “12345678.” If you have changed it and cannot remember it, you will need to reset the system and set it again.link

*If you have backed up your configuration data after initializing the system, you can restore it.link

• If the gateway is connected to a Wi-Fi router, you cannot directly connect the gateway to your smartphone. To connect directly, disconnect from the Wi-Fi router in the Base’s “Wi-Fi Network” menu.link
• If the above does not work, turn off the Wi-Fi router and wait about 30 seconds. Then you will be able to connect directly.
• If the problem persists, press and hold the ON button on the bottom right of the gateway for 8 seconds to restart it. (Data will not be erased.)

Make sure your Wi-Fi router supports “IEEE802.11 b, g, n.”

A permanent connection is not required in the following cases:

• The smartphone and gateway can be connected directly (not via a Wi-Fi router).
• No need to synchronize with internet time (adjust whenever it is out of sync)
• Don’t use a smart speaker
• Do not back up/restore configuration data to the cloud

There is no need to set up a dedicated Wi-Fi router for the Base.

you can’t.

can.

Yes, you can. However, if you connect the gateway and smartphones directly, you can only connect up to 8 devices.

*If connecting via a Wi-Fi router, the connection will conform to the specifications of the Wi-Fi router.

• Please check again to make sure you have entered the correct ID and password. Please be especially careful as it is easy to confuse “1” with “l” with “I” and “O” with “0”. If you have not made any mistakes, please take the following steps.
• Please delete the Base app, re-download it, and then try logging in again.
• If you are connecting via a Wi-Fi router, the device-to-device communication setting on the Wi-Fi router may be set to “Disabled” (the separator function is turned on). Change the setting to “Enable” device-to-device communication. For instructions on how to change the setting to “Enable,” refer to the instruction manual for your Wi-Fi router.
• Please restart your Wi-Fi router.

Please connect the gateway and your smartphone and then log in.link

You cannot register from the gateway panel. Please register from the Base app on your smartphone.link

If you have backed up your data to the cloud or to a file before the failure, you can continue using it.link

This can be done by “backing up to a file”.link

These buttons also function to start the weekly schedule. If you do not need a weekly schedule, change the schedule for each day of the week to “No setting.”Weekly Schedule

The light will turn on at the dimming rate (and color temperature) that was in effect immediately before the power was turned off. However, if the power is turned off at a dimming rate of less than 5%, the light will turn on at 5%.　　

Sensor operation has the highest priority. Schedule/scene/light/group operations operate on a last-come-first-served basis.　

Please try one of the following methods:

• Re-save the group.
• Press and hold the ON button on the bottom right of the gateway for 8 seconds to restart it.
• Move the light to another group and then move it back to the original group.

Please re-save all affected scenes.

• The button on the top right of the handheld remote control and the ON button on the bottom right of the gateway unit also function to start the weekly schedule.
• If you do not need a weekly schedule, change the schedule for each day of the week to “No setting.”Weekly Schedule

• No. The scene contains all the lights (groups) in the room.
• If there is a group of lights you want to separate from your scene, move them to a different room.link

The scene icon color is set automatically and cannot be changed.

• The lighting will switch, but there will be a time lag. Specifically, when you turn on the lights with the wall switch, the lights will turn on once in their previous state (the brightness and color temperature when they were turned off with the wall switch), and then after a few seconds, they will switch to the scene according to the schedule.
• If you want to avoid the time lag mentioned above, we recommend using a smart switch or smart sensor switch instead of a wall switch.

you can’t.

Some operations will stop, others will not.

■Operations that stop the schedule : Room ON/OFF, room group color adjustment

■Operations that do not stop the schedule : Group ON/OFF, room/group dimming

It depends on the type of operation.

■Operations that “stop” the schedule : ALL OFF/ON, room OFF/ON, scene playback, lighting/group color adjustment

■Operations that “continue” the schedule : Turning lights and groups on and off, and dimming

*If you want to resume a schedule, play the schedule from an app or assign the schedule to a button on a peripheral device and resume the schedule using that button.

• Please select Japanese from “System Settings > Gateway Settings > Gateway Language Settings”.
• If the language does not return to Japanese after doing the above, press and hold the OFF button on the bottom left of the gateway unit for 10 seconds. This will switch the language to Japanese.

Only one gateway can be used per system.

Yes, you can. Press and hold the ON button on the gateway for 8 seconds.link

It will be kept for about 7 days.

Cannot be confirmed.

Please check the following.

• Is the sensor enabled? Check that the sensor button on the sensor itself is lit. If it is not lit, press the sensor button or enable the sensor in question in the sensor settings.
• Slide the green bar for “Brightness Threshold” in the sensor settings all the way to the right.

Smart Sensor Switch

The sensor operation will not stop, a scene will be called temporarily, and then the sensor will immediately return to its configured operation.

No. The lights will always be turned off when you are not there.

No. Please select either “Motion Sensor Mode” or “Brightness Mode”.

Please try one of the following methods

• Restarting your smart speaker
• (For Amazon Alexa) Disable and re-enable the skill
• Delete the unresponsive device (room/group) and the smart speaker app, then reload it.
• Change the name of the unresponsive device (room/group) to another name in the Base app, then delete the device (room/group) in the smart speaker app and reload it.

• Please make sure you have internet access.
• Please wait for a few minutes to an hour and then try again.

There is no limit to the number of units.

• Please log out of the cloud once and then log in again.Log out of the cloud
• Please wait for a few minutes to an hour and then try again.

The effect will be activated once you register the Repeater to any room. Note that the effect will be active in all rooms, not just the room to which it is registered.

If you are using the same gateway, you can register it again.

can.

■For smart switches and smart sensor switches:
Press and hold the initialization button at the back of the hole on the bottom of the main unit to the left of the mounting hole for 6 seconds using a pointed object (such as a paper clip).

■For the handheld remote control:
Press and hold the button above “RESET” inside the battery box for 6 seconds using a pointed object (such as a paper clip).

When changing settings, please turn on the power to all lighting and peripheral devices included in the system. Depending on the settings, communication with the corresponding lighting and peripheral devices may not be possible, and the settings may not be changed correctly.

can.Prevent settings from being changedPlease refer to.

Yes, you can. After installing the lighting and peripherals, register them using the Base app on your smartphone.link

Cannot be shared. Please install and set up as a separate system.　

Line of sight means that each device can see the other device with which it is communicating. If there are obstacles such as walls, pillars, or insulation, the communication distance may be shortened or communication may not be possible. Please carefully check the installation environment before installation.

If there is another device using the same frequency band (2.4GHz), radio wave interference may cause communication problems. The 2.4GHz mesh communication method used by this system minimizes communication problems by searching for open channels. Depending on the installation environment, we recommend using wired control devices.　

There is a possibility that mesh network communications may not reach devices located farther away than the powered-off lights. If you know in advance the area in which you will be powering off the lights, we recommend installing a peripheral device that supplies power 24 hours a day or a repeater to relay communications within that area.

■For the gateway panel:
You can check this in “Gateway app version” under “System Settings > System Information”.

■For gateway switches:
You can check the firmware version under “System Settings > Gateway Settings > Gateway Information.” (Gateway switches do not have an app version.)

■If you are logged in to the system:
You can check the version of the smartphone app in “System Settings > System Information”.

■If you are logged out of the system:
It is written in the bottom right corner of the app title screen (Base logo screen).

You can check this by going to “System Settings > System Information.” However, if you are asked for the Admin Password when opening the System Settings screen and you have forgotten your Admin Password, there is no way to check it. If you cannot remember it, you will need to reset the system and set it up again.link

*If you have backed up your configuration data after initializing the system, you can restore it.link